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jeffers651
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How to upgrade second TV box

Received letter to upgrade my second TV box. Gave a number to call and "we'll sort it out".

If only.

Four times now the text message that is supposed to be quicker and easier simply hasn't come through. And alternately I find myself hanging on the phone with no answer for long periods.

Is there another way to order this upgraded box?

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SpacePhoenix
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Re: How to upgrade second TV box

https://www.virginmedia.com/offers/V6swap

 

That page has the form that you can in to request a V6 to replace one of the non Tivo or V6 boxes