• 1
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

How to get virgin media to answer their phones

If virgin media won’t answer their phones over a period of several days how can you get them to fix your tv channels which are missing?

0 Kudos
  • 6.46K
  • 1.01K
  • 1.6K
Very Insightful Person
Very Insightful Person
Message 2 of 2
Flag for a moderator

Re: How to get virgin media to answer their phones

Hi eddieishere,

Sorry to see you are having problems with missing channels.

Have you tried to force the set top box to search for the missing channels?

Using your remote control press HOME >   Help & Settings > Help > Virgin T> go up to the top of the screen then TV Care and press OK >  Missing Channels.? > Refresh my channels list

If you do need to contact VM by phone then it's best first thing on a morning at 8am when lines open or late afternoon around tea time


The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks

0 Kudos