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How to cancel an engineer visit

Hi, how can I cancel an engineer visit please?  Took me ages to get through to book it using a variety of different numbers on Friday as kept getting cut off.  The fault is now solved so I need to cancel the visit.  The visit is showing in my dashboard but says cannot cancel online, please call us.  But I keep getting cut off.  There is currently no online chat option either.



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Re: How to cancel an engineer visit

If the online cancellation link is saying to call in, then that's happening for a reason - possibly too late for the appointment to be binned. When's the appointment for?

As per "Keeping our customers safe" under you should also get numerous text messages before the visit that you could use as a way of at least deferring the slot until you can cancel it properly?

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