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Cazzcat
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How to cancel an engineer visit

Hi, how can I cancel an engineer visit please?  Took me ages to get through to book it using a variety of different numbers on Friday as kept getting cut off.  The fault is now solved so I need to cancel the visit.  The visit is showing in my dashboard but says cannot cancel online, please call us.  But I keep getting cut off.  There is currently no online chat option either.

Thanks

Carolyn

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japitts
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Re: How to cancel an engineer visit

If the online cancellation link is saying to call in, then that's happening for a reason - possibly too late for the appointment to be binned. When's the appointment for?

As per "Keeping our customers safe" under https://www.virginmedia.com/help/coronavirus-update you should also get numerous text messages before the visit that you could use as a way of at least deferring the slot until you can cancel it properly?

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