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How to Reduce TV Package

So I took VM TV [Maxit] last August, on a 1 year discount.

Since that's now due to expire, I want to reduce it to the lowest TV package.

I cant do this online, since it only allows upgrades, not downgrades, so I'm forced to ring up.

It took 56 minutes (!!!) for someone to answer.

Having waited all that time, they tell me they cant make the change while I still have the discount, and they need to transfer me to some other dept/queue. I waited 40 minutes in this second queue before I simply had to give up (I don't have hours to spare on phone calls).

This is utterly ridiculous, and unacceptable.

How do I speak to someone who can perform a simple downgrade operation ?






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Re: How to Reduce TV Package

Hi Paul-M

You could try the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, go via the Home Move and Thinking of Leaving us option, but best to call at 8am to avoid call queues.


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