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srick
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How to I remove Kids pick from my package?

Hello

I selected this my mistake and want to remove, I can't see where to do that from the online account - does any one know?

THanks 

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newapollo
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Re: How to I remove Kids pick from my package?

Hi srick,

You can remove the Kids Pick by using the  text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

You can change or remove the  Personal Picks every 30 days.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali