Ok so... I pay monthly for a service, yet when I need something resolved I can't have a resolution. No manager has offered to help, the people who have helped keep getting it wrong. At my wit's end now and can't call it's service while it's taking over my life and every time someone tries they mess something else up. There must be someone trained there!!! I'm appalled!!!
A lovely man called Chris helped with my query. I am a bit disappointed that when I call your lines for either virgin Virgin media or virgin mobile that things get messed up on my account. I'm also a bit sad that not one manager has got hold of me in the months itstaken to resolve, despite escalating complaints. Chris has resolved,but my impression of virgin at present isn't good at all. You used to be a great company focused on your customers but that isnt the case at all now.
I appreciate you getting back in touch with us an updating us - we're glad that Chris was able to assist you with your issue.
We are of course very sorry that you seem to have had poor experiences when you have contacted us in the past and not had any promised called backs to your complaints - As a company who strives to offer every customer a great experience it's always disappointing to learn of instances where this hasn't been the case.
We're available to help you with a variety of Cable and Mobile issues right here on our Community Forums, 7 days a week so if you ever need any assistance with anything at all, please do not hesitate to post.