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Re: How do I upgrade to the new TV box

Sometimes when you make a change to an aspect of your services, it puts you back in contract for a new minimum term. This is NOT necessarily the same thing as re-contracting on to a current package. If you were on something current, the system would not charge you £11.50. It isn't possible. So that is how I know you are on an old package (yes, perhaps 'contract' was the wrong choice of word).

With regards to the £14.99 upfront fee, do bear in mind that was the cost in March 2017, it has changed since then. But if you were on a recent package with current bundle codes you would definitely pay £7.50 per month.

I'm not sure how I can explain it any clearer?

TV: XL TV (V6 & V+ HD)
Broadband: VIVID 200
Phone: Talk Unlimited
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