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How do I order a new remote

Hi, all I want to do is order a new remote control as mine is really old and has stopped working despite new batteries. The phone lines say closed, and direct me to the fault pages, which then direct back me back to the phone line, which are closed. Getting really frustrated!   Please help!  

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Re: How do I order a new remote

Hi Keeley

Sorry but you should try again - best to call at 8am when they aren't so busy. If you speak to TV faults route they will send you a new one in the post. 

In the meantime you could download the TV Control app to use.

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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