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How do I get a new box? Prime video won’t play

Tried watching prime tv but I think box is too old and won’t let me watch? Do I have to pay for an upgrade? 

 

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Re: How do I get a new box? Prime video won’t play

(I do have a prime account) 

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Re: How do I get a new box? Prime video won’t play

What box do you have ?

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: How do I get a new box? Prime video won’t play

If you can see the Prime Video app on your box, it’s not too old. It’s the correct V6 box.

You need to describe what happens when you try to use the app.

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Re: How do I get a new box? Prime video won’t play

I have a ct 8620 box 

 

prime channel shows up but when I press the red button it says I need to update? 

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