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Rooksma
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How do I cancel extra channels?

Hi

I recently added the BT Sport bundle as an extra on top of my TV Mix package.

I know that to cancel I'll need to phone in and it seems that comes with challenges (long wait times etc).

My question is, do I need to give notice of cancellation, eg 30 days from the point of phoning in, or is the cancellation of extra channels immediate upon notification?

I want to have the bundle for another month so do I need to cancel now for 1 month's time or do i just phone up on the day I'm finished with it?

thanks

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JitteryPinger
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Re: How do I cancel extra channels?

30 days notice I believe, best time to call is 8am.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
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Rooksma
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Re: How do I cancel extra channels?

thank you, appreciate the reply.  I'll make the call over the coming days and revert on here...

 

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JitteryPinger
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Re: How do I cancel extra channels?

Most welcome hope all gets sorted 🙂

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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