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How can you get through to anyone at customer service

Since saturday night i have tried to get through to someone on customer service..via phone..via the message service...via twitter

I received some advice for a set of issues on this board. And had to get external help to sort things out as there is no way to speak to anyone at customer service when you have lost services and are paying for it.

 

But now after daily attempts on their app message service with never any reply. I just want someone to refund my £15 which i spent on a football match. Got charged. And then when it was time for the football there was no picture. Others reported this on twitter. But no response from.virgin

The customer service is awful. Any ideas?

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Re: How can you get through to anyone at customer service

Hi Lakhi1234,

I am sorry to hear this, did you call us when this happened?

Thanks,

Zoie

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