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Debbie141719
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Heyu not working

on ‎10-03-2020 13:59

Hayu app on virgin isn't working at all just the buffering logo when I try to get on it 

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David_Bn
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Re: Heyu not working

on ‎12-03-2020 14:51

Hi Debbie141719 and a very warm welcome to you!

 

Sorry to see you've been having issues with the HayU application

 

Have you been having any issues with any other applications on the set top box? Does the Hayu application advise you of any error codes at all?

 

Kindest regards,

 

David_Bn 

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Debbie141719
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Re: Heyu not working

on ‎12-03-2020 15:14

  • Hello ive now sorted it by rebooting it several times 😐 it wasn't just hay u it was YouTube, nextflix ect they were all just coming up with a loading circle 
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David_Bn
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Re: Heyu not working

on ‎12-03-2020 15:23

Thanks for coming back to me

 

Do please let us know if you need further assistance with the connection of the broadband to the set top box. 

 

It may be beneficial to connect the set top box to the hub via an Ethernet cable for a more secure conection, if you aren't currently running this set up currently

 

Kindest regards,

 

David_Bn 

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