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ToonHughes
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Help with account

Hi

My Grandad has been having problems accessing his account over the phone since the end of february because he can't remember his password, my aunty was on the phone to customer services and they were supposed to send out in the post a temp password for him to use which they never did. We have been trying to get in touch since to cancel his tv subscription and keep his phone line, he was being charged about £100 per month and was not happy with what he was getting and now with COVID-19 theres been no live sports which is what most of his cost is.

 

Will somebody be able to help me sort this out please.

 

Thanks

 

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John_GS
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Re: Help with account

Hi ToonHughes

 

Thanks for posting. I am sorry to hear your Grandad is having issues.

 

I'll be happy to assist further via PM.

 

Kind regards

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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