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ozsteve
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On our wavelength
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HP4 Green screen - 3 hours to fix DVR - way past that!

Message on  GREEN screen saying DVR has detected a serious problem and is trying to fix it. Could take 3 hours. 

That has now been showing for closer to 5 hours and nothing changed. It says not to turn off/on and to contact Customer Support if that doesn't change. Good luck with that on a saturday evening!

Anybody got any ideas?

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Pars
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Superfast
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Re: HP4 Green screen - 3 hours to fix DVR - way past that!

You've waited for more than a reasonable length of time.
I'd reboot it.
M350 over FTTP
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japitts
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Very Insightful Person
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Re: HP4 Green screen - 3 hours to fix DVR - way past that!

Almost certainly a failed hard drive. Call in for a replacement box to be arranged.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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ozsteve
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Re: HP4 Green screen - 3 hours to fix DVR - way past that!

2 days later and still same message on screen! Time to endure the wait for someone to talk to me at Customer Service and hope for the best!

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