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BrettH
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HD Sky Sports and Cinema channels missing after upgrade

Hi, hoping someone from Virgin can progress this when it's seen:

On Monday I upgraded to the Ultimate Oomph Bundle over the phone. I was told that the Sky Sports HD channels and Sky Movie channels should become active almost immediately. Well it's now two days later and I've tried the missing channels reset via the V6 box, but no joy. I've received the contract, the Ultimate Oomph Unlimited Sim, but no access to the channels.

I'd rather not spend more hours on the phone, but if it takes that...

 

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japitts
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Re: HD Sky Sports and Cinema channels missing after upgrade

Channel changes requested by phone are normally activated almost immediately.

Check the Sky Sports SD channels from 511 upwards. If you've tried the "I'm missing some channels" TV Care menu without success, then you'll need to call in.

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BrettH
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Re: HD Sky Sports and Cinema channels missing after upgrade

Thanks for the reply. Channels were all there this morning so better late than never and at least a long wait on the telephone avoided.

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