Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Just joined
50 Views
Message 1 of 3
Flag for a moderator

Green screen dvr problem

can anyone help with this problem. can't get response from tech support, just left on hold.

0 Kudos
Reply
Highlighted
  • 3.95K
  • 633
  • 871
Community elder
41 Views
Message 2 of 3
Flag for a moderator

Re: Green screen dvr problem

Hi C0wb0ys,

Sorry to see you have a green screen dvr problem. This is commonly called the greens creen of death and means your hard drive is kaput.

Unfortunately you need to contact the Faults team on 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues or around tea time.

When the phone is eventually picked up you will get the automated response asking you to press 1 for the link to online support, ignore the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

You could also try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

A member of the Forum Team may pick this up for you but it will take a few days to a week, so sadly the quickest way is having patience and using the phone. Put it on loudspeaker and carry on with something else.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply
Highlighted
  • 5.54K
  • 704
  • 1.09K
Very Insightful Person
Very Insightful Person
31 Views
Message 3 of 3
Flag for a moderator

Re: Green screen dvr problem

If this is the "your DVR has a serious problem, please allow 3 hours" message, then newapollo is correct - the hard drive has failed and you need a replacement box. Should be a simple job for faults C/S to arrange.

If it's a plain blank green screen, it could be a duff HDMI cable.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply