The clue is in the announcement. If it hasn't fixed itself after 3 hours you have a faulty box & need to ring Virgin to get it replaced. This message is usually caused by a failing hard drive in the box & is an unrecoverable condition.
Send a text message to 0753 305 1809 & you should get a callback.
Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993
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