I have a £32 package with Virgin taken out a few months ago. I never received a TV box with my order? I don't want any fancy packages just a box that i can record on or pause. When i look at packages on offer the equivalent cost appears to include a tv box. How do i go about getting one as when i phone customer services they keep telling me it will cost an additional £30 per month! Why would i pay that when i can buy a box in Currys for approx. £80-100.
If your contract with VM is for broadband only (and it sounds like it is) then you don't get a TV box for the VM TV service. TV costs more. You tell us what you contracted for? And you can't buy a box for cable TV in the UK. You have to use VM's equipment which is offered on a rental basis as part of your monthly subscription.
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I believed this was what I signed up for only three months ago. My package doesn't include TV but that is not what was offered. The same day I took the package oiver the phone with Virgin i was offered a package as above by Currys when i was in buying a tv. Doesn't make sense to me.
Thank you for reaching out to us in our community, I am sorry to hear there is some confusion are the p[package you accepted.
Have you managed to speak to customer care to see which package your are on, when you took the deal we would of sent a welcome letter showing your package/ price and contract ETC.
If you dont recall seeing this or have misplaced it, you can also see your contract details including a break down of your package on your My Virgin Media online account which can be found here .
It sound like the package you have chosen doesn't include TV, if you wish to add this or simply discuss your options you can speak to our customer care team on 0345 454 1111 option 1 then following the option to discuss your package.