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Stanfordfamily
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Frozen on starting up

Can anyone tell me how to get past a frozen starting up screen? Did all the tests and came back fine? Hello please?

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John_GS
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Re: Frozen on starting up

Hi Stanfordfamily

 

Thanks for posting and welcome to the community.

 

I am sorry for the delayed reply and the service issues you've had. 

 

I can see from checking the system, that you've since spoke to the team and we've sent you a new box. I do hope that means everything is sorted, however please let me know if you need further help

 

Kind regards,

John_GS
Forum Team

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