Have had freezing and pixelating tv since 15 December and despite numerous hours on the phone to customer services have now been told they hope to fix it on 27th December. (4th time I have been given a date it will be fixed by!!!) Kept telling CS agent that issue was not my boxes but was more widespread but they still arranged for an engineer visit on Saturday between 8-12. Engineer didn’t show and when I made another 30 minute phone call waiting for an advisor was then advised it had been cancelled because they realised it was a fault in the area but I wasn’t told. Also advised that as it is not a complete outage, no chance of compensation!!! Just need to stutter my way through Christmas before approaching Sky. Shocking customer service Virgin
If you have a V6 and a good connection to the hub (best done with an Ethernet cable) you should get all apps such as BBC iPlayer, Netflix and Prime Video. This may be enough to allow you to stagger through the Chrismas period.