thanks for replying. That's unusual as I thought all the Freeview channels were available on Virgin. Looking at the channel guide it's not available on the player pack (which is now the Big pack)
It's also not available on the Mixit pack unless you subscribe to one of the Personal Picks according to the TV guide, BUT it's not included in any of the Personal Picks on the website which lists the channels in each pick.
Hopefully a member of the Forum Staff will pick this up and feed it back to those concerned.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Not all channels are available on both Freeview and VM as it's all down to the carriage agreements. An example is TBN which is on Freeview but not on VM. And a couple of years ago there were many people unhappy that UKTV had been pulled off VM due to a dispute between these companies.