I've still not recieved my free Harman kardon Citiation ONE speaker. Recieved Received a text over 2 weeks ago saying it eas about to be delivered by exertis. After many phone calls to them I find out that virgin media haven't even purchased the items and the delivery companies are waiting on purchase orders from virgin to send these out. It's now the 45th day and although I've used the messaging service it's crap and I dont get a response!!
Please see attached big bundle offer. I signed up on the 26th June and when asked I chose the Lenovo clock over the £50 bill credit. I called the customer service team last night but they said unless I can show a contract that specifically shows I was told I was getting one then they can't help. I definitely chose the option when signing up and my contract was signed up in the correct period so not sure what to do next? My contract number is 12-013047643-01.