Menu
Reply
  • 7
  • 0
  • 1
Aidyboy
Tuning in
411 Views
Message 1 of 12
Flag for a moderator

Free gift not received

Hello, 

I joined in July with the buddle offer and there was supposed to be a free tablet/clock thing, I believe a Lenovo one but I haven't received or heard anything since? 

Do I need to claim somehow?

Thanks! 

0 Kudos
Reply
  • 2.53K
  • 81
  • 127
Forum Team
Forum Team
344 Views
Message 2 of 12
Flag for a moderator

Re: Free gift not received

Hi Aidyboy,

 

Thank you for your post. I'm sorry to hear this. 

 

Your contract we would have sent you will have details concerning the free offer. Do you still have that so we know which offer it is you're referring too?

 

^Martin

0 Kudos
Reply
  • 1
  • 0
  • 0
Drakey84
Joining in
325 Views
Message 3 of 12
Flag for a moderator

Re: Free gift not received

I've still not recieved my free Harman kardon Citiation ONE speaker. Recieved Received a text over 2 weeks ago saying it eas about to be delivered by exertis. After many phone calls to them I find out that virgin media haven't even purchased the items and the delivery companies are waiting on purchase orders from virgin to send these out. It's now the 45th day and although I've used the messaging service it's crap and I dont get a response!!

0 Kudos
Reply
  • 7
  • 0
  • 1
Aidyboy
Tuning in
307 Views
Message 4 of 12
Flag for a moderator

Re: Free gift not received

Screenshot_20190917-195404.jpg

Please see attached big bundle offer. I signed up on the 26th June and when asked I chose the Lenovo clock over the £50 bill credit. I called the customer service team last night but they said unless I can show a contract that specifically shows I was told I was getting one then they can't help. I definitely chose the option when signing up and my contract was signed up in the correct period so not sure what to do next? My contract number is 12-013047643-01.

Thanks for your help

Aiden

0 Kudos
Reply
  • 2.67K
  • 111
  • 190
Forum Team
Forum Team
294 Views
Message 5 of 12
Flag for a moderator

Re: Free gift not received

Hi Drakey84,

 

Thanks for posting and welcome to the community 🙂

 

Sorry about the gift with purchase issue. I'll go ahead and send you a quick PM so I can assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
  • 2.67K
  • 111
  • 190
Forum Team
Forum Team
294 Views
Message 6 of 12
Flag for a moderator

Re: Free gift not received

Hi Aidyboy,

 

Sorry about the gift with purchase issue.

 

I'll send you a quick PM so I can assist you further. 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
  • 2
  • 0
  • 0
Sammers230
Joining in
73 Views
Message 7 of 12
Flag for a moderator

Re: Free gift not received

I think part of the issue lies with Exertis. 
I’ve had to follow up twice reference to my perk of a Lenovo Smart Display when I signed up back in the early summer. 

I had received the email stating it was being sent out and will be delivered by Exertis but nothing arrived and no sms was received regarding the package perk. 

0 Kudos
Reply
  • 1.15K
  • 66
  • 210
Forum Team
Forum Team
37 Views
Message 8 of 12
Flag for a moderator

Re: Free gift not received

Hi Sammers230,

 

Welcome to our forums and thank you for commenting. I'm sorry that you've also had trouble with receiving your Gift with Purchase.

 

Have you been able to resolve this or are you still awaiting delivery?

 

Thanks,

Rachael

0 Kudos
Reply
  • 7
  • 0
  • 1
Aidyboy
Tuning in
36 Views
Message 9 of 12
Flag for a moderator

Re: Free gift not received

Hello. 

No I never received anything and the last response was that it was being looked into.

If you could investigate further that would be great thanks! 

Aiden 

0 Kudos
Reply
  • 1.15K
  • 66
  • 210
Forum Team
Forum Team
33 Views
Message 10 of 12
Flag for a moderator

Re: Free gift not received

Hi Aiden,

 

I can see that you were speaking to one of my colleagues via pm. I've just messaged him to confirm whether he heard anything back following his previous escalation.

 

Thanks,

Rachael

0 Kudos
Reply