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Danni97
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Free LG tv

I opened up an account with Virgin Media in June with the special offer for the free LG TV but I still have not received it. 

I have been lied to numerous times by customer service staff via phone about when it's being delivered and with what courier. I have been waiting 3 months and it's ridiculous. 

It's a breech of contract and I'm considering taking legal action unless I am contacted or informed of where it is and reasons for the miscommunication.

Can someone advise me on what I should do or what should be done? 

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Beth_G
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Re: Free LG tv

Hi Danni97,

 

Welcome to the community - I'm really sorry for our delayed response and to hear you still have not received your free TV.

 

Can you tell us what date you were installed please? Also, have you taken a look at our free gifts page here for more information on what to do if you haven't received your gift?

 

Look forward to hearing back from you.

 

Beth

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