I used to have my services connected in the rear room of our house and a couple of years ago we moved the rooms around and had them moved too the new living room, we have since changed back to the original room. I plugged everything in as it was setup in the other room and there seems to be no feed coming into that room now. I have since had to leave it in the other room but obviously now can't watch the TV. I've looked at the brown box at the front and both are connected into there and I can see the wire going over the house to the rear of the property.
Wondering does it just need switching by them on the system to the different feed or would it be an engineer coming out and whats the likeliness of that happening given the current situation with the lockdown