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Gladieth
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Faulty Virgin Box

  • 8Problems with Samsung virgin media box - frequently starts and stops,  long process for TV to wake up, change channels, scroll menus. Sometimes only one channel  available  - ITV1.

Could I have Engineer visit and change to the new Virgin box?

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LittleMick73
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Re: Faulty Virgin Box

Hi this is something you have to phone to arrange 150 free from a virgin phone or 0345 454 1111 from any other phone go down the adding and altering your services route. Regards Micky
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SpacePhoenix
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Re: Faulty Virgin Box

If it's an old V+ box, you should have had a letter in the post about swapping it for a new box (V6 if you've got Virgin broadband, Tivo if you've not got Virgin broadband)

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Tom_F
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Re: Faulty Virgin Box

Hi Gladieth, thanks for your post - sorry for the delayed reply.

 

Checking on this today I get the impression it's been sorted now? If that's not the case please let us know we'll be happy to assist further.

 

Tom 

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