Could I have Engineer visit and change to the new Virgin box?
If it's an old V+ box, you should have had a letter in the post about swapping it for a new box (V6 if you've got Virgin broadband, Tivo if you've not got Virgin broadband)
Hi Gladieth, thanks for your post - sorry for the delayed reply.
Checking on this today I get the impression it's been sorted now? If that's not the case please let us know we'll be happy to assist further.