Hi. I had the same issue, the channel list for Big Bundle shows Eurosport 1 and 2 HD included but when you contact them they say they are not included and are £10 extra to upgrade. I kicked off and showed them the link where it says they are included and they added them for me. Hopefully they will update the website so not to mislead more poeple.
Update - A few hours later I got an email saying they had upgrade my TV package and put my price up £7 , which was never mentioned at all and I didn't agree to. Fuming, I just want what I paid for. It is with complaints now. Meanwhile the website still has the wrong info on it.
My belief is that the channels such as Eurosport 1 were included in a promotion of Big Bundle or Mixit TV but were not removed after the promotion. I had a similar situation when I upgraded to Bigger Bundle + Sports and had to battle to get the Sky Sports HD channels included at no extra cost.
Hi Chris. Yesterday afternoon your website was updated to show the channels as not part of the big bundle anymore. No one has contacted me however to resolve my issue, I am not paying extra for the channels showing as part of my bundle when I purchased it (and for several weeks afterwards). I have still not heard back from my complaint sent in over a week ago as well. Please ask someone to email me.