Apologies if this is a basic question but I have been searching for an hour already to try and get this answered and the customer care line is not picking up. I have a new lodger who wants to bring his TV and get access to Virgin. There is a cable already fitted from a few years ago. I am assuming I need to get an extra Tivo box? Does anyone have any idea what this costs.as well? Nothing I can see on the web either about this.
Existing customers adding TV: £30 network installation fee where QuickStart is unavailable. £10 monthly recurring service extension fee for the first box plus £5 monthly recurring service extension fee for any additional box.
So if you don't have any additional boxes already it's an extra £10 a month.
If you have an existing cable point where you want the additional box, you may be able to do a self installation. Otherwise the engineer cost will be as above.
Adding the extra box to your current subscription may start a new contract, so I suggest either speaking to regrades or retentions and try and negotiate a new price
Call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) or options 1,1,4 and 4 (thinking or leaving us) butbest to call at 8am to avoid call queues
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