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External box

I have been experiencung picture breakup over the past few months. The bix at the front of the house was vandalised  and i had to tape it back on because of the bad wether. Could this be the issue. And can the civer be replaced

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Re: External box

Hi iansc1971,

 

Thanks for posting on our community forums. We can certainly get the box replaced for you as this could possibly be causing the issue with your pixalating with your TV services.

 

Can we just clarify that is it the brown box that is placed on the front wall of your property that has been vandalised?

 

If this is correct please let us know and we can look at getting a technician to attend to fix and replace this for you.

 

Kind regards Jodi

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Re: External box

Yes it it the box outside on the wall

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Re: External box

Thanks for confirming this iansc1971,

 

I will pop you over a private message so I can take some more details from you. Click on the purple envelope to accept the chat.

 

Kind regards Jodi

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Re: External box

Hi iansc1971,

 

Technicians visit has been booked to get this sorted out for you.

 

If you need any further assistance in the meantime please come back to us through this channel.

 

Kind regards Jodi

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