Last night while watching TV there was a loud bang, smoke and a fireball shot towards our curtains. It seems a capacitor and some other components have exploded in the signal booster. Now we cannot get the Tivo to work and we are getting a S101 error code, despite checking all the connections. We are very angry that this Virgin booster proved to be faulty and highly dangerous as there might have been a house fire. Tried phoning 150 but no response.
Welcome to our forums and thank you for reaching out with regards to this incident. I can certainly appreciate how concerning this must be, so I'm glad that no one was hurt and no major damage was done.
As Mike has said, this doesn't appear to be one of our boosters. It doesn't look like anything we supply at the moment and I don't recognise it as a previous generation of our boosters either. The powerline adaptors/boosters which we provide tend to be much more blocky and rectangular than the image you've shared, and our new wifi pods are hexagonal. If this booster does have Virgin branding, please could you provide another photo showing this so we can raise it with the appropriate team.
As it stands, I'm more than happy to take a look at the issues you've mentioned with your TV box. I'll drop you a private message now to clear security and confirm which V6 is affected. I can then run a few checks and we can take it from there. Please head to the purple envelope in the top right corner to respond when you're able.
Thank you for coming back to us. If you're able to provide a photo of this Virgin logo, as requested, I'm more than happy to reach out to the relevant team to have this addressed. Without an image showing that this equipment was indeed supplied by us, I'm afraid we wouldn't be able to take this any further.
I've also responded to your private message, so we can continue there.