Virgin Media Community

[lillieelsbury]

Hello, I set up my new TV box a couple of hours ago, it said I had to wait 30 mins for set up to be completed but it’s been longer and is just showing code 7400 and I only have about 5 channels. I’ve followed steps but can’t get onto my Virgin account to see any service status ETC. Could you advise. Thanks

[japitts]

Which box is this? Check here if you're not sure. And not that it matters massively, but is this a new install or fault replacement?

If the online steps at https://www.virginmedia.com/help/virgin-tv-error-codes/7400 aren't helping, then you'll need to call activations on 0800 9539500