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Error message 7400

Hello, I set up my new TV box a couple of hours ago, it said I had to wait 30 mins for set up to be completed but it’s been longer and is just showing code 7400 and I only have about 5 channels. I’ve followed steps but can’t get onto my Virgin account to see any service status ETC. Could you advise. Thanks

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Re: Error message 7400

Which box is this? Check here if you're not sure. And not that it matters massively, but is this a new install or fault replacement?

If the online steps at aren't helping, then you'll need to call activations on 0800 9539500

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