Virgin must know what this code is. It's their code so should be in a list of codes and errors. I want to know what this is and how to fix it because I am sick of my viewing being interrupted.
And yes, re-booting doesn't help. And yes, checking cables doesn't help. And yes, nothing you do or try gets rid of the problem. And yes, calling the help line doesn't help. I have a feeling the connection from Virgin is so poor, it can't handle the simplest of streams.
Nearly done with it all. Might head over to Sky and see if that's any better if I don't get a decent answer and fix soon.
Thank you for the update, could we confirm if this is happening on all movies or just movies from the Virgin Media Store? As they have their own separate customer service contact which will include their own error code details which we may not have on our systems, explaining as to why we're unable to locate this specific error code.
Are you having any other issues with the broadband as this does require a broadband connection to download and stream the films in question?
If this is just the Virgin Media Store issue then you can contact their team on 0800 027 0801 between 9am-9pm.