Connected my old virgin box in my bedroom getting error code 7400 tried online help no joy and tried calling but couldn’t get through
Sorry, but activation issues can't be done online.
I can only suggest you persist with calling.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
If the old virgin box is a second box then you'll need a multi room subscription to use it.
Also depending which box it is, it may have been decommisioned.
Good point re the "old box" comment, I missed that.
VM's current TV boxes are the TiVo & V6