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Error code 7400 wont go away

My last virgin tivo box had an error code 7400 that would not go away so I received a new box and the error is still there, I havent had tv for more than 2 months because of this error and none of my channels are working, could someone please help 

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Re: Error code 7400 wont go away

Hi Stevo1986,

I'm sorry you are having issues. Erro code 7400 means  the box hasn't been activated yet.

You need to call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

You could also try the following :- VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.


The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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