A couple of hours ago I received a V6 box to replace my Samsung TiVo box which wasn’t starting. The new box works fine, however, my existing V6 box is now showing error 7400 (on the VIP bundle so have 2 boxes).
In system info the existing V6 box shows the ‘Virgin Media Service Account Status’ as 8: Closed.
The new V6 box shows the ‘Virgin Media Service Account Status’ as 3: Account in good standing.
Any help on here would be much appreciated. As I have 1 box that is working, I don’t want to bother the team on 150 too much.
Hi am Akizi that error code means it is not connect to the network to reconnect press home - help&setting - setting - networks and choose the first option that say connect to the virgin media services now and make sure the v6 box is connected to the internet wifi or ethernet cable
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