Virgin Media Community

[OllyMillMill]

Brothers TV box has the 7400 error. Had it a while so not new. Havnt changed anything with our contract etc, nothing should have expired/changed as i only rang a few months ago as deal period ended. 

its a new type but one of the basic ones. 
just all of a sudden showing that error and he has no channels.

[newapollo]

Hi Olly

that error message means the box needs activating.  This normally only happens when it's a new box, or hasn't been used for a considerable time.

Try rebooting the box please. If the error persists then you need to phone . 0800 953 9500.to get the box re-activated

[Gareth_L]

Hello OllyMillMill

Sorry ti hear this has happened 

Do you still need assistance with this box?

Let me know as I will be able to get this sorted

Gareth_L

[OllyMillMill]

All sorted, brother rang, automated system said there wasnt an error and all of a sudden it started working