Error 57 on sign-in to vmstore.tv

[RPVM001]

Is VM Store different from Virgin Media? I am trying to buy a movie on my TV: I go to vmstore.tv and enter the code shown on the TV, but when prompted to sign in, I enter my Virgin Media login details, which throws an 'Error 57'.

Why is the process so complicated anyway? Why not just add anything I buy onto my monthly bill?

[Aaron2 · Accepted solution]

VMStore is different as it's available to all, Virgin customers or not. As for the error, you need to set up an account with a different password to your main account. 

[RPVM001]

Great, thanks for clarifying that. So Virgin need to change the wording on that page: right now it says "this is the same as your Virgin Media account", which is not true.

Also, why do I need to go through this process at all? Why not just add the putchase onto my monthly bill?

Best

Richard 

[Aaron2 · Accepted solution]

It's because they're separate entities and not intended to be intertwined like that.

[RPVM001]

Well that makes no sense at all. Since I am already a Virgin Media customer, there should be an option to add any purchases my bill. Having THREE separate Virgin accounts (including this one on the 'Virgin Community') is just insane.