I had a visit from an engineer today when I was out, to collect my virgin equipment. My wife called me to ask what was to returned, I let her know it was the router, 2 TiVo boxes, and 1 unopened TiVo replacement parcel.
The person took the items and sent me an email indicating the kit they collected, with their name and Tech ID.
No power supplys or remotes were collected. The email does not list the unopened replacement TiVo box which they collected