a week ago
I have just down graded my STB's from 2 to 1.
I have not been given any information regarding the return of the now redundant STB, power supply and remote.
Can somebody advise me what I should do please?
Go to Answer
Have you double checked if your equipment needs returning or if it can be disposed off? return-or-recycle-equipment/returns
If it does need returning and you haven't received the returns pack then just complete the form <<< Here >>>
Unfortunately the first link (to check if I need to return the equipment) tells me how to return equipment, waiting for a prepaid package etc etc.
So, how do I know if I need to return the equipment?
Have you looked at https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment ?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Found this answer helpful? Share it!
Thanks very much for the link. It is exactly what I wanted. I suppose I could have done an internet search myself but I guess I was too lazy.