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Episodes not working in no sets on demand

I am watching criminal minds from the beginning in the boxsets on demand. I am on season 3 but there have been a lot of episodes that haven't worked on season 2 and season 3. When you click on them it says error episode not available and if problem persists to contact customer care.

Can this problem be fixed? 

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Re: Episodes not working in no sets on demand

Thank you for your post NikkiMc and welcome to our community.

 

Could we please confirm which episodes of series 2 and 3 this happens with so we can test this in office?

 

Have you noticed any broadband issues as well as this as On Demand does stream using the broadband connection which may cause errors if there are any broadband issues on the network.

 

Let us know, Emily.

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Re: Episodes not working in no sets on demand

Hi Emily G,

Thanks for getting back to me.

The first 6 episodes of season 7 of Criminal Minds aren't working. There's loads of episodes affected throughout all seasons so far. 

The episode fail to start and they all say Attention (8160)

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Re: Episodes not working in no sets on demand

Hi NikkiMc, 

Can you confirm what device you're trying to watch them on?

Is this on the TV box or via the app on an iPhone or another device? 

Emma_C - Forum Team
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Re: Episodes not working in no sets on demand

Hi Emma_C

I'm watching the episodes on the TV box.

Thanks,

Nikki

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Re: Episodes not working in no sets on demand

Thanks for confirming NikkiMc. It's probably best we take a look from our end to see if we can identify what's causing this. 

 

I'll send a PM to confirma few details & hope to hear back from you soon.

 

Tom 

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Re: Episodes not working in no sets on demand

Thanks for getting back to me @NikkiMc -  but I'm afraid you would need to contact Virgin Media IE for assistance with this one, we only have access to UK accounts here. 


Tom

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