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Juliek21
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Engineer needed

I've moved my furniture around and need the TV box relocating from one side of the room to another but I can't work out how to book an engineer.

I realise this will cost £99,  but the option is a trailing cable in front of the fireplace

There are no instructions online and I've tried calling but the menus don't give me the right options.

What has anyone else done please?

Thanks

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newapollo
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Re: Engineer needed

Hi Juliek21,

You need to contact the faults team to organise the relocation.

Call them on150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues or mid afternoon

You could also try the text messaging service. Just send  a text with a description of TV Faults box relocation to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days to receive a reply. 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Juliek21
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Re: Engineer needed

Thanks very much

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