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Engineer needed

I need an engineer to come out and repair a broken cable in my front garden.

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Re: Engineer needed

Hi,what is your location please ?


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Engineer needed

I live in telford, Shropshire 

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Re: Engineer needed

Ok bear with me for a while 👍🏻


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Re: Engineer needed

Hi,if you can private message me your full address and account number I can book a fault visit for you, many thanks

nick


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Re: Engineer needed

  • That's brilliant cheers.

Regards Matt.

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Re: Engineer needed

Hi Doozer08,

 

Thanks for posting and welcome to our community 🙂

 

Can you confirm if this broken cable is service affecting or it just needs re-burying?

 

Alex_Rm

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Re: Engineer needed

Hi Alex

This is a cable that is in the front garden that I have put a spade through when digging the garden. We have lost tv and internet service but still have our phone. This was last friday.

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Re: Engineer needed

Thanks for getting back to me.

 

Can you please advise if there are any lights on the hub and TV box at all? If so, what colour are they? 

 

Alex_Rm

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Re: Engineer needed

The hub has the wireless sign on in green and the bottom light is flashing green.

The virgin box has a white power light on but when the tv is on its showing loading but the loading bar is stuck on 16%

We have tried both resetting hub and box

Regards Matt. 

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