Menu
Reply
Aimee10
  • 2
  • 0
  • 0
Joining in
116 Views
Message 1 of 2
Flag for a moderator

Ending contract

Hi,

I would like to end my contract. 

Have called the telephone as advised but just tells me they are closed. Tried using another option but still tells me they are closed due to pandemic. 

Have also tried to used online messaging service but as soon as I mention I want to leave. It mysteriously doesn’t respond back. 

Can anyone please advise how to end my contract? 

Thanks in advance 

Tags (1)
0 Kudos
Reply
newapollo
  • 4.73K
  • 770
  • 1.08K
Superstar
112 Views
Message 2 of 2
Flag for a moderator

Re: Ending contract

Hi Aimee10,

Due to the Corona Virus there are currently 3 ways to end your contract instead of the usual 2 methods.

1) You could try the text messaging service. Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days

2) You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues -

The lines are still open, but some people have heard the message that the lines are closed. A member of the Forum Staff has fed this back up the chain. Usually from what I've seen when customers redial the lines are open.

3) Or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

If you are still in contract there may be some early cancellation fees

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply