• 20
  • 0
  • 0
Tuning in
Message 1 of 2
Flag for a moderator

End of contract

End of contract 31 July gave months notice Ends 29

billing 14 July to 11 aug normally £70 now £85 +£8 surcharge 

so l have been billed for 11days at new package

which is£120

0 Kudos
  • 6.48K
  • 1.01K
  • 1.6K
Very Insightful Person
Very Insightful Person
Message 2 of 2
Flag for a moderator

Re: End of contract

Hi Richcane78,

Sorry you are not happy with your bill.

Hopefully this will shed some light on how the final billing works.

When you cancel by  giving the 30 days notice period your are billed up until the date of disconnection. In this time if another bill has been produced before your disconnection date it will show that your are going to be charged for the month going forward. 

Once your disconnection goes through any advance charges on your account will be refunded back to you and you will receive a final revised bill with the correct amount owed.

If you are left with any credits on your account after the disconnection of your services you will be sent a cheque refund 45 days after disconnection.


The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks

0 Kudos