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ES004 code

I have bought films from the virgin media store and unable to play as error code ES004 appears. This code does not appear on the virgin helpline.

any ideas.

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Re: ES004 code

Hi, there seems to be an issue that's being investigated under F008062791.  Can you PM me your account number and area reference and I will.get this noted on your account

Regards

Rich

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Re: ES004 code

Hi there,my name is Chris Bithell I am a virgin media technician

Sorry to see this has been an issue that we've struggled with resolving for you. As this is the Virgin Media store this is something you would need to contact them on as this is actually a third party provider.
 
They can be contacted on 0800 027 0801 and will be able to advise you on the meaning behind the error code in question.

 

The team have currently worked out that its virgin customers, using virgin tv box that are getting messages but if watched on another isp or alternative device like a tablet or phone its fine.Were working to resolve this as we speak. 


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