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DJG444painful
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ERROR CODE ES004 VM Pain

Why will my PPV movie not play

ERROR CODE ES004 keeps coming up, come on VM it should not be this hard to do

£13.99 paid. no tech hitch with that part of the transaction !!!! and now cant watch my movie , call the help line and 'Your a little bit busy'

Im a loyal VM customer and getting a little fed up with defending your brand to my SKY friends

Answer soonest please

 

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Leeswin
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Re: ERROR CODE ES004 VM Pain

Let me know if you get anything on this i have the same issue

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slartibafast
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Re: ERROR CODE ES004 VM Pain

I've had same issue the past 48 hours too

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Vicky774
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Re: ERROR CODE ES004 VM Pain

I have been getting the same error code since yesterday I have just rang virgin media store on 08000 270 0801 and they said they are aware of the error and they are trying to fix it !!!!

slartibafast
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Re: ERROR CODE ES004 VM Pain

Hi Vicky     Thanks for the info I suppose we will have to watch this space !!

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Leeswin
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Re: ERROR CODE ES004 VM Pain

The store blame virgin, virgin blame the store ...

 

Either way my Internet works kids on YouTube on demand etc no issues only store.

Took money fast enough tho

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DJG444painful
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Re: ERROR CODE ES004 VM Pain

Virgin media store a different company to virgin media, they blame VM for the error saying it’s their network issue

VMS wont give refund as you can view on other devices, VM aware of problem & trying to fix

shocking for customers , VMS still selling movies that you cannot watch and then blaming VM network

Virgin, it’s your brand and you really are letting loyal customers down, still no formal reply

go on Twitter and VM still asking customer to check their equipment etc when they know it’s their network issue

 

 

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Zoie_P
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Re: ERROR CODE ES004 VM Pain

Hi there DJG444painful

Welcome to forums and thank you for your post, 

You need to contact the virgin store you can reach them on this number 0800 027 0801

Thanks,

Zoie

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