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mouser
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Downgrading

Hello I need to Downgrade my package as I can no longer afford it I have been trying for days to get I touch via phone , chat and message app . three time I have been chatting to someone on the text chat and they say I'll look into this for you and then I never get a reply . I was put into a new contract in fed as I changed the name on the account which I was paying for anyway and my bill doubled I'm getting to the point where I may just stop payment and then I'm sore you will be in touch straight away . its so easy to upgrade on the web site so it should be the same if you want to downgrade 

thanks

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Lee_R
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Re: Downgrading

Hi mouser, thanks for posting and welcome to our community.

I am sorry you've had issues trying to downgrade your services.  I would like to look into this further.  To enable me to do so, I need to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

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Lee_R
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Re: Downgrading

Hi mouser

Just a quick note to confirm your issue is resolved and you're happy that we're more than happy to provide support?

Regards

 

Lee_R

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