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Downgrading package

Now I appreciate COvId has affected everything but I want to lose the TV part of my package and virgin say I can do this on the app which I can’t as it just lets me upgrade. I can’t find an email address and I can’t get through on the phone.

anyone else have any bright ideas ?

if anyone from virgin is reading this please call me 

simon dawes 


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Re: Downgrading package

Hi Simon

The VM staff that work on the forum can't make changes to your package or call you.

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.


My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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