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Downgrading my package

For financial reason I desperately want to downgrade my tv package to basic and remove BT sport. However, there is no option to do this on line other than calling Virgin directly which is a very impossible option right now. The only option available is for upgrades which to me is a deliberate discrimination against those who wish to trim their options for financial reason. 

I can’t get my head around the giving of Sky sports subscribers the option to pause sport channels and not BT sport.

I have been trying to get hold of someone via the phone for days now without any joy. Can someone from Virgin contact me urgently, please. 

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Re: Downgrading my package

Same here I want to cancel my contract and can’t get in touch with anyone from virgin 😡

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