With regards to account issues I am afraid they cannot be dealt with in the forum.
Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.
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Im sorry to hear about the job loss, if you cant get in touch with customer services through the phone number then please try the text service where an agent will get back to you as soon as one becomes available, 07533051809.
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I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such
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